Lync CRM

Lync CRM

CRM lookup for incoming calls on Lync

A tool that I built that intercepts phone calls to Lync 2010 and searches Dynamic CRM for the corresponding contact record. It then displays possible options as a pop up window in the corner of the screen, clicking one of the options opens a web browser and navigates to that contact. The system will  also offers to create a phone call activity related to the contact and open it, all of which is configurable.